The first wave of AI sat beside people. It searched, summarised, generated and recommended. Humans still carried the context, judgement and memory of the organisation.
Now AI is entering the work itself.
Agents research customers, monitor operations, use tools, update systems, coordinate tasks and execute workflows. They are beginning to act on the same customers, plans, decisions and systems as people.
That creates a new failure mode.
A decision changes, but an agent keeps acting on yesterday’s version. Product updates an assumption, but sales and its agents never see it. One system treats something as settled while another still treats it as uncertain.
Every participant can be capable. The organisation can still become incoherent.
As agents multiply, intelligence does not automatically create alignment. Without shared understanding, it can multiply divergence.